Frequently asked questions
FAQS
1. What is the Bodivol and how does it work?
The Bodivol uses IPL (Intense Pulsed Light) technology to target hair at the root. Over time, this helps reduce hair growth and keeps your skin smoother for longer.
2. Is it safe to use?
Yes, it is designed with user safety in mind. It operates at low voltage (＜20V) and does not contain any harmful chemicals, making it safe for home use.
3. Is the treatment painful?
No, most users experience little to no pain. You may feel a mild warm sensation, but it is generally comfortable compared to waxing or epilating.
4. Which body areas can I use it on?
You can use it on multiple areas including the bikini line, underarms, legs, arms, and other body parts.
5. How long does it take to see results?
Results vary, but many users start noticing reduced hair growth after a few weeks of consistent use.
6. How often should I use the device?
For best results, use it 1–2 times per week at the beginning. After visible results, you can reduce usage for maintenance.
7. Is it suitable for all skin types?
The device works best on lighter skin tones with darker hair. It may be less effective on very light, grey, or red hair.
8. Is it rechargeable?
Yes, the Bodivol is battery-powered and rechargeable, allowing for cordless use.
9. Can both men and women use it?
Yes, it is suitable for both men and women who want to remove unwanted body hair.
10. Does it completely remove hair permanently?
It provides long-term hair reduction, but occasional maintenance sessions may be needed to keep the skin smooth
How to use
How to Use the BODIVOL
Getting smooth, hair-free skin is simple with the bodivol Follow these steps for the best results:
Step 1: Prepare Your Skin
Shave the area you want to treat and make sure your skin is clean, dry, and free from lotions or oils.
Step 2: Power On the Device
Turn on the device and select your preferred intensity level. Start with a lower setting if you’re using it for the first time.
Step 3: Position the Device
Place the treatment window flat against your skin to ensure full contact.
Step 4: Start Treatment
Press the flash button to release light pulses. Move the device slowly across the area, avoiding repeated flashes on the same spot.
Step 5: Repeat as Needed
Continue until the entire area is treated.
Step 6: Aftercare
Apply a gentle moisturizer if needed and avoid direct sunlight on the treated area for at least 24 hours.
Usage Tips
Use 1–2 times per week for the first few weeks
Reduce frequency once you start seeing results
Always start with a lower intensity and increase gradually
Do not use on irritated or broken skin
Important Notes
Results improve with consistent use
Not effective on very light or grey hair
Keep the device clean and store it in a dry place
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your bodivol, we’re here to help.
Returns
You have 7–14 days from the date of delivery to request a return. To be eligible:
The item must be unused and in its original condition
It must be in the original packaging
Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Used or opened epilators
Damaged items caused by misuse
Items without original packaging
Refunds
Once your return is received and inspected:
You will be notified of approval or rejection
Approved refunds are processed within 5–10 business days
Refunds will be issued to your original payment method
Exchanges
We only replace items if they are defective or damaged upon arrival. If you received a faulty product, contact us within 48 hours of delivery with proof (photos or videos).
Return Shipping
Customers are responsible for return shipping costs (unless item is defective)
Shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
If the issue persists, contact us for assistance
Contact Us
For any return or refund requests, please contact us at:
📧 [zeltrivashop@gmail.com]
Shipping
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
Depends on your location
International Shipping: 7–15 business days
Please note that delivery times may vary due to location, customs, or unforeseen delays.
Shipping Fees
Shipping fees are calculated at checkout based on your location
Free shipping may be available during special promotions
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
Delayed or Lost Packages
If your order is delayed or hasn’t arrived within the estimated time:
Please contact us, and we will assist you
We are not responsible for delays caused by courier services or customs, but we will do our best to help resolve any issues
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Customs & Duties (International Orders)
Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
Contact Us
For any shipping-related questions, contact us at:
📧 [zeltrivashop@gmail.com]
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.